Please be assured, we designed every area and every service of our hotel with the aim to provide a quality holiday experience. Our hotel receives a lot of positive feedback, and we are very sorry to learn that you are not satisfied with the results of our redesign. Spend your money elsewhere.ĭear Guest, Thank you for returning after five years to our meanwhile completely refurbished hotel and bringing your concerns to our attention. ![]() We have everything on video.not making this stuff up. They continued on blaring their music and smoking their weed. Also, they were smoking weed and the waiters asked them to stop but they refused. The wife or girlfriend was yelling f this, f that, f you with kids watching and parents pist. Several dads asked them to turn it off or play something else, but guess what? A fight broke out in the middle of the pool area and none of the staff did anything. And to top it off, that same day, a group of ghetto people and stoners brought out their Large soundbar and was playing extremely explicit songs with kids around. I even told one of the waiters that they need to turn their music down or off but nothing happened with that. The pool bar was playing great music but then they blared their stuff. MAIN REASON WE WILL NOT RETURN: There was a large (over 50) group of Asians that came to the pool and had their sound bar blaring music with no regard to others around them. Be very careful when it rains because the hallways of the rooms are extremely slippery and they get very very wet. The trees there were really nice but creepy at the same time since that hotel is abandoned. Our girls wanted to take pictures with the palm trees at that property but we said absolutely not. There’s an abandoned hotel next to the RIU so if you have teens please have them be aware of their surroundings. The beach vendors are literally in your face. We have been to PDC numerous times around the same time of year and have never experienced so much seaweed. ![]() I know this is out of the hotels control but definitely a con. Of course the beach was gross with the seaweed. The shows were no bueno…it was so bad that the hubs and I got excited about playing Kahoot. The hotel should consider having a designated adult pool. TONS of kids but understand it’s summer time. I could have gotten a better plate at the buffet. The temperature was fine but the humidity was awful. Our sheets never felt “dry” and just seemed wet all the time. CONS: The humidity in the rooms are insane. It’s great when it’s raining because the water doesn’t come through. We absolutely love the new horizontal retractable awnings at the pool. The facilities are pretty clean and there is staff always sweeping, mopping, etc. The staff there are great and really try their hardest to please everyone. We had 2 teen girls and got the 2bedroom suite which was a perfect setup since the bathrooms are “open” and they need some privacy. ![]() I liked the breakfast over anything else with omelette and fresh fruit. However, the lady administering likes to shove it up quite far…The buffet was decent. Here are our pros and cons: PROS: Check in/out and Covid testing was seamless. The clientele has gone downhill BIG time. But after this stay we will NOT be going back. We stayed here 5 years ago before the remodel which we preferred. So we have been traveling to CUN and PDC for over 20 years annually if not more and very familiar with the AI hotel chains.RIU, Iberostar, Palace, Royalton, etc.
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